At Montgomery Public Schools, customer service is more than a priority, it’s a commitment. The district is dedicated to ensuring that every student, parent, and community member feels heard, respected, and valued when they engage with MPS.
Whether contacting an office by phone, visiting a school in person, or reaching out online, families can expect professionalism and care. To strengthen this commitment, MPS is encouraging community members to share feedback after each interaction.
At the heart of this work is S.E.R.V.E., which stands for: Support Every Stakeholder, Engage Respectfully, Respond Promptly, Value Every Voice, and Exceed Expectations. Through this initiative, MPS is not only raising the bar for service, it’s reinforcing a culture of excellence that supports student success and strong community partnerships.
By listening to its community and making continuous improvements, MPS aims to create a culture where every interaction is a positive one.